Older Common Issues (<2020)

Problem	Possible Causes / Things to check
No Data Showing a client for a Period of Time	Webhooks or other source system not producing data. For Webhooks, check the appropriate redis db for pending data.
	For web hooks, if there is data pending, check the extraction log (/home/vitalsigns/logs/loadprd.log or loadelead.log) to see if errors were generated.
	Check crontab to be sure the processing job is enabled.
	Try running the extraction manually.
	If no pending data check the batch loader logs for errors or exceptions. Common causes of problems there include recent incorrect meta data changes or unexpected changes to the source data.
A metric value no longer appears to be correct.	Source system not providing all data.
	Change to the source system data so that the metric is no longer calculated properly.
	A calculation was changed but not correctly. If the metric is a calculated metric, verify the calculation in the meta data.
Unexpected "Unknown" values showing up in hierchy.	Check that reference data is updating properly. In SmrtCCOps this would be the SMRT extracts, and agent-supervisor-callcenter cross-reference files.