The Webhooks process does not always provide a comprehensive set of call data and/or agent data throughout the course of a day. When this happens, Nobelbiz IT "recovers" the data and posts it to a dropbox folder.
Call data is posted in a "consolidated" data file (i.e. consolidated is in the filename) by tenant.
Agent data is posted in an "agent" data file (i.e. agent is in the file name) by tenant.
The dropbox links to the recovered data files are listed here:
Consolidated Data
- Restore the consolidated recovered data file(s) from the dropbox folder to any directory on the vitalsigns1 server. I use /home/vitalsigns/stan/recoveredData/elead/consolidated.
- Uncompress the file(s).
cd /home/vitalsigns/stan/recoveredData/elead/consolidated
gunzip *.gz - Move the files to $HOME/work/elead/pendingreplace
mv consolidated* $HOME/work/elead/pendingreplace
The Elead data load process will detect the presence of recovered data files in $HOME/work/elead/pendingreplace folder and automatically incorporate the reload of that data into the regular 15 minute data load schedule.
Agent State Data
- Restore the Agent State recovered data file(s) from the dropbox folder to any directory on the vitalsigns1 server. I use /home/vitalsigns/stan/recoveredData/elead/agent.
- Uncompress the file(s).
cd /home/vitalsigns/stan/recoveredData/elead/agent
gunzip *.gz - Move the files to $HOME/work/elead/pendingreplaceag
mv agent* $HOME/work/elead/pendingreplaceag
The Elead data load process will detect the presence of recovered data files in $HOME/work/elead/pendingreplaceag folder and automatically incorporate the reload of that data into the regular 15 minute data load schedule.