Installation

Prerequisites

• CCM Admin must be installed and initialized before operation of CCM. See CCM Admin Installation.
• node
• python
• supervisor

Procedure

• Create a ccmRoot directory

mkdir ccmRoot

• cd to the ccmRoot directory

cd ccmRoot

• clone https://github.com/markfetherolf/ccm.git

git clone https://github.com/markfetherolf/ccm.git

• rename ccm to the CCM Instance Name

mv ccm demo

• build the CCM web (nodejs) app

cd demo/ccmex/ccm
npm run build

• create the supervisorConfig directory

mkdir supervisorConfig

• cd to the supervisorConfig directory

cd supervisorConfig

• create the conf.d directory

mkdir conf.d

The resulting structure should be as follows:

    ccmRoot
    ├── supervisorConfig
    │   ├── supervisord.conf
    │   └── conf.d
    │        └── demo.conf
    └── <CCM Instance Name, e.g. *demo*>>
        ├── bin 
        ├── ccmx 
        ├── gem 
        ├── common 
        └── ccmex 
            └── ccm

Initialization

Initialization requires that CCM Admin has been installed and that Tenants, Campaigns, Queues, and Agents have been added to the database.

The initialization process copies agent information from the CCM Admin database into the CCM Redis memory store. Modifications to (and additions of) individual agent records after initialization are automatically propagated from the database to redis.

Note:
The preceding is true for Agent and Skill data. It does not apply to Campaigns, nor to Call Center Queues. Changes to these entities requires re-executing the initialization process (with "--clear 0" so as not to affect agent or call state).

Also, campaign and queue information is exported by adminReset to .csv files which must be present in the CCM_Instance directory when the CCM processes (the router process in particular) are started. This can be accomplished either by executing adminReset from the CCM_Instance directory (e.g. ...ccmRoot/demo/) or by copying *.csv to the CCM_Instance directory (e.g. ```cp *.csv ...ccmRoot/demo/```)

usage: adminReset.py [-h] [--loglev LOGLEV] [--redisDb REDISDB]
                     [--gsheet GSHEET] [--clear CLEAR] [--gproject GPROJECT]
                     [--dbuser DBUSER] [--dbpass DBPASS] [--dbhost DBHOST]
                     [--dbname DBNAME]

optional arguments:
  -h, --help           show this help message and exit
  --loglev LOGLEV      log level: DEBUG, INFO, WARNING, ERROR, CRITICAL
  --redisDb REDISDB    redis db #
  --gsheet GSHEET      google spreadsheet name
  --clear CLEAR        --clear 1 to clear out agents and calls
  --gproject GPROJECT  google developer project json file
  --dbuser DBUSER      ccmadmin database userId
  --dbpass DBPASS      ccmadmin database password
  --dbhost DBHOST      database host address
  --dbname DBNAME      database host database name